We are looking for a call center agents for Dubai based group of companies.

Please find below JD:

Call center agent job responsibilities and duties:

·         Back office process

·         Answer incoming calls and respond to customer’s emails

·         Management and resolve customer complaints

·         Sell products and place customer orders in the computer system

·         Identify and escalate issues to supervisors

·         Provide product and service information to customers

·         Route calls to appropriate resources

·         Document all call information according to standard operating procedures

·         Recognize, document, and alert the management team of trends in customer calls

·         Follow up customer calls where necessary

·         Upsell products and services

·         Complete call logs and reports

·         Other duties as assigned

Call center agent qualifications and skills:

·         High school diploma or equivalent

·         Proficient in relevant computer applications

·         0-2 years of experience in a call center environment

·         Knowledge of customer service practices and principles

·         Excellent data entry and typing skills

·         Superior listening, verbal, and written communication skills

·         Ability to handle stressful situation appropriately

Note: passport holder are encourged to apply, must be good in English.