Lead Generation - Supervisor  
Horizon Technologies   More jobs from this company

  Email this job
Job Details Back to Job Listing
 
Job Title:   Lead Generation - Supervisor
Category:   Telemarketing
Total Positions:   1
Job Location:   Karachi
Gender:   Male
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Feb 22, 2022
     
     
 
Job Description:

Horizon Technologies is looking for a skilled Lead Generation Team Supervisor who can lead our Executives to better performance and improve service quality. The Lead Generation Team Supervisor will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful Lead Generation Team Supervisor, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Job Description:

  • Training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coaching workers regarding processes and practices, and explaining expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Job Requirements:

  • High School Diploma or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

 Note:

The timing of this job is from 6:30 Pm till 3:30 AM (Mon to Fri)


Company Information
 
Company Name:  Horizon Technologies
Company Description:
Horizon Technologies is an established IT services company having years of experience providing high-quality and cost-effective web development, IT Support and Surveillance solutions.

Our expertise lie in Custom Web, mobile & Software Development, Surveillance (CCTV), Time Attendance and Access Control, IT consultancy & infrastructure, BPO & contact center work along with recruitment & IT Maintenance services.

We are an one stop IT & office automation service provider where all your IT & business augmentation requirements are met under one umbrella of Horizon Technologies.

Copyright 2022, Isra University. All Rights Reserved