Key Responsibilities

• Actively engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight
• Support the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects/initiatives
• Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed.
• Implement mechanisms to monitor, manage and provide progress on all activities
• Work effectively with development team to ensure delivery against agreed priorities
• Develop, execute and maintain project plan to deliver solution to customer
• Communicate directly with US-based customers and project status updates and issue resolutions
• Create and configure client solution
• Document, create and test reports and dashboards using an integrated Reporting & Business Intelligence platform
• Document requirements for development team for customer needs unserved by solution
• Develop and provide product trainings to clients
• Generate, manage and communicate project status reports with customers
• Transition client and portal to customer support staff
• Conduct User Acceptance Testing (UAT) before new work is released in production
• Accountable for the on time and to quality delivery of implementation projects.
• Create, implement, and maintain a continuous improvement plan for his resources
• Ensuring that best practices are maintained across the organization
• Ensure effective internal communications both within the team and across the organization
• Manage and leading project related activities and ensuring meeting deadlines.

Education & Experience Requirement:

• Candidates should have 10+ years business experience, with 5+ years managing/ leading teams
• Education: BS/MS in Computer Sciences
• Ability to work in a fast-paced environment as an individual contributor
• Very strong analytical skills to be able to manage complex problems using several techniques
• Ability to demonstrate influencing and negotiating skills to align several potentially conflicting views with internal and external stakeholders
• Complete understanding of implementation roadmap and SaaS based product implementation.
• PMP Certification is a plus

Required Behavioral Traits:

• Must be able to work US hours (6PM to 3 AM, company provided Pick & drop)
• Must have experience of managing implementation projects
• Must have strong Project Management experience and experience working directly with customers managing projects and project deliverables
• Must have strong verbal and written English communications skills
• Must have experience working with English-speaking International customers, ideally customers based in the United States.
• Strong and proven ability to develop, coach and mentor team members
• Dependable, Enthusiastic, Motivated, Team Player
• Ability to work independently and in time sensitive environments
• Good communication and interpersonal skills
• Highly organized, problem solving and detail oriented
• Ability to stay calm and perform well under pressure
• Promote positive tone and high standards of quality
• Ability to learn new tools quickly